Marketing and Communications Specialist

Marketing and Communications Specialist

• Ongoing, full-time opportunity
• $141,830 plus 15% superannuation
• Work for a fun, dynamic and diverse team

ActewAGL Retail’s Brand and Marketing team has a unique and exciting opportunity for a highly motivated, collaborative and analytical individual with a passion for delivering high quality customer experience through your extensive and diverse experience across all facets of marketing and communications.

The opportunity

Reporting to the Marketing Manager, you will be part of a multi-discipline brand, marketing and communications team that includes ActewAGL’s external marketing partner. You will play a key role in supporting alignment, cohesiveness and efficiency between internal business units and the external marketing partner, sharing relevant and timely information and owning outcomes to ensure marketing and communications initiatives are executed seamlessly.

With a service mindset and strong stakeholder management skills, this role helps to unify the team, streamline communication and provide efficiency in delivering optimal outcomes for ActewAGL and its customers to ensure we remain a leader in the energy arena and meet our key objectives:

• New customer acquisition
• Customer retention and cross-sell
• Brand awareness and recall
• Brand health and customer satisfaction

A day in the life of the role

Some of the things you can expect to do, but not be limited to, are:

• Assist our external marketing partner with the end-to-end execution of effective, concurrent, multi-channel marketing activity, online and offline, for commodity and non-commodity products to grow market position and achieve commercial goals.
• Support the creation and delivery of marketing communications assets to suite various marketing media channels.
• Oversee our significant suite of customer letters/emails across products, services and customer management correspondence, including authoring and editing of letters as required.
• Develop an intimate knowledge of the ActewAGL website and end-to-end content flow, authoring agreed new and updated content to support marketing campaign delivery and customer and regulatory communications requirements, while maintaining a keen UX focus.
• Ensure adequate integration of marketing and communications activity across our operations, so responses to calls-to-action are managed effectively to ensure delivery of a high-quality customer experience and maximise results for the business.
• Input to the design and build of customer nurture journeys through ActewAGL’s Customer Relationship Management (CRM) system, ensuring workflows and automation support marketing campaigns, customer communication and sales enablement.

Please read the position description attached to this job advertisement to understand the full scope of the role.

About you

• You have tertiary qualifications in marketing, communications or a related discipline and/or at least five years of experience in similar roles.
• You have a strong understanding of the key drivers of success of customer and marketing communications and their impact on customer acquisition, experience, satisfaction and retention.
• You possess extensive experience in creating and managing customer and marketing communications.
• You have exceptional written communications skills and attention to detail.
• You have demonstrated experience coordinating end-to-end delivery of multi-channel marketing activity, online and offline, with a focus on continuous improvement and optimisation.
• You have a good understanding of the principles of customer and campaign journey mapping and marketing automation.
• You have proven experience managing relationships with diverse stakeholders, internally and externally, ensuring the seamless flow of accurate information, the delivery of outcomes and the fostering of teamwork.
• You demonstrate critical thinking to identify information gaps, and proactively seek answers to help complete the picture, to support marketing and communications delivery and ensure customer experience expectations are met or exceeded.
• You have hands-on experience using a Content Management System to author and edit website content.

So, why join us?

At ActewAGL, we pride ourselves on putting our people first. Some of the perks you can expect are:

• Ongoing professional development
• Access to LinkedIn Learning
• Discounted gym memberships
• Free flu vaccinations annually
• Free on-site physiotherapy
• Access to free wellness support and resources
• Income Protection up to 3 years
• Reward and recognition schemes

Apply now

To apply, log onto our LiveHire recruitment portal and submit your cover letter and resume outlining the experience, qualifications and capabilities you can bring to the role.

Closing Date : Friday 17 January 2025

To learn more about this exciting opportunity, please connect with Simone Reading on 0436 933 511. If you have any questions about the application process, please contact our Talent Sourcing Team on recruitment@actewagl.com.au

We are an Equal Opportunity Employer who embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds, and encourage applications from women, Aboriginal and Torres Strait Islander people, people with disability, people that identify as LGBTQIA+, and people from culturally and linguistically diverse backgrounds.

Salary
$141,830 plus 15% superannuation