Laboratory Operations Manager

Laboratory Operations Manager

About us

Australian Clinical Labs (Clinical Labs) is committed to be the pathology provider of choice. Our business is growing rapidly and now has over 5000 employees and a truly national reach. We have approximately 100 NATA accredited laboratories that perform close to 6 million episodes each year for doctors, specialists, patients, hospitals and corporate clients. Clinical Labs services almost 100 private and public hospitals and is the largest provider of pathology services to public hospitals in Australia.

Within SA/NT, Clinical Labs has 5 NATA accredited laboratories serving an extensive GP and community network as well as a number of local Hospitals.   

Who we are

We pride ourselves on our patient focus and medical excellence, empowering our people to help us to improve and save patient’s lives. Our culture is agile and willing to change, and we always act with the highest respect and integrity. Clinical Lab’s employees are passionate about what they do, the work environment in which they operate and the safety and wellbeing of all who interact with us.

About the role

This exciting and pivotal role will have a significant impact on the overall performance of one of Australia’s largest and most successful pathology groups. 

This role reports to the General Manager and will lead performance of the laboratories in South Australia. The primary objective of the position of Laboratory Operations Manager is supporting the laboratory and department managers in optimising best practices across the group, including revenue maximization, cost minimization, quality, human resources, and safety performance. The role is focused on continuously reviewing and improving the operations, systems, logistics, medical relationships, and processes to ensure effective and efficient service, and to sustain their long-term financial viability. The role will also work with State and national teams, Marketing, IT, HR/Safety/Quality, Operations and Finance – to achieve agreed outcomes.

Essential personal attributes required to be successful in this role. 

You will have excellent communication skills, and the ability to effectively communicate with medical professionals, scientists, and other staff. You will need to lead a team for enhanced performance locally as well as influence nationally. We are looking for someone with a deep understanding of process operations in all disciplines and you will have an aptitude for revenue enhancement, efficiency and cost management within the central and regional laboratories.

In addition, strong project management skills and experience of change management and leadership within a scientific environment will be highly attractive. As a leader you will have the ability to undertake multiple projects at a time, be able to effectively delegate and have strong coaching and mentoring skills.

Qualifications and experience required.

• Relevant university degree, preferably in science or engineering. An advanced degree would also be attractive.
• Project Management or Change Management leadership
• Minimum of 8-10 years’ experience in high volume laboratory operations and a minimum of 5 years’ experience working with and reporting to senior management. 
• 5+ years of direct experience leading teams with demonstrated success and financial results. 
• Demonstrated effective interactions with medical professionals, particularly in a change environment. 
• Process improvement (Lean / Six Sigma) training would be highly regarded.

We are offering an excellent opportunity to work with a motivated team in a dynamic, growing work environment. This represents a real opportunity to influence the direction of a significant player in the pathology sector and work in a rapidly expanding ASX listed company. 

Applicants must address the criteria above in their application.

Australian Clinical Labs is an equal opportunities employer, we encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We’re happy to adjust our recruitment process to support accessibility needs. We also welcome applications from individuals with culturally diverse backgrounds.

You may be required to undergo probity checks as part of the recruitment process including police check and licence check. 

Please note, only shortlisted applicants will be contacted.