Maintenance Manager

About Us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. We pride ourselves on a diverse and family-friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.

About the Role

The Maintenance Manager oversees the efficient daily operation of mechanical and electrical systems, equipment across the resort, staff village, FOH and BOH areas, and the upkeep of plant rooms and public spaces, in line with the Preventative and Reactive Maintenance Programs (PMP and RMP). They play a key role in supporting the Chief Engineer and Maintenance Scheduler to eliminate unscheduled downtime by driving program deliverables. Additionally, the Maintenance Manager ensures effective leadership, staff development, training, performance monitoring, task allocation, adherence to quality and safety standards, and successful task completion by supervisors and support staff under their supervision.

What we need from you

We need a proactive individual who can educate both staff and guests on the importance of policies related to flora, fauna, and pollution, and actively participate in public relations activities like garden tours. Punctuality and efficiency in service are key to maintaining high guest satisfaction, so we are looking for someone who can ensure these standards are consistently met. A strong focus on recruitment, training, and personal development of trade colleagues is essential, in collaboration with HR. You’ll also need to manage performance, reward high achievers, and oversee the apprenticeship program, ensuring safety and preparedness in partnership with Trade SMEs. Clear communication of departmental and IHG goals is crucial to keep the team focused and aligned. Furthermore, it is essential that all engineering team members have the up-to-date licenses required to perform their duties.

We require someone with a strong understanding of safety, compliance, and financial management within an engineering context. This includes the ability to troubleshoot engineering issues, develop and implement solutions, and maintain accurate records of repairs. A deep commitment to adhering to legislative requirements, such as workplace health and safety standards, is necessary. You’ll need to ensure the effective operation and maintenance of resort systems and equipment, manage engineering service contracts, and implement safety permits and risk controls as needed. Supporting workforce planning, preparing purchase requests for spares, and overseeing refurbishing projects are key responsibilities. Daily management of the trades team, including reporting to the Chief Engineer, is expected, with an eye for continuous improvement in operational methods. Additionally, ensuring the proper storage and accounting of spare parts, as well as creating and executing a preventative maintenance program, will be part of your role to meet both IHG and departmental requirements.

To be successful in this role, we require the following qualifications and experience: trade or academic qualifications, with an electrical trade qualification and high voltage switching highly desirable. Confined space entry and working at heights qualifications are also highly desirable. A Queensland Open driver’s license is essential, and management qualifications are advantageous. You must also hold a Queensland General Safety Induction Card. We are looking for candidates with at least 3-5 years of experience in an operational manager, construction manager, or engineering manager role, preferably in a hotel or resort setting. Experience in preventative maintenance management, building management systems, work health & safety, and a background in hotel, project, or facilities management is highly regarded.

What we offer

Discounted on-site Accommodation with excellent staff facilities; pool, BBQ area, bar with a la carte dining (subject to availability), fresh meals prepared in our buffet style diner, gym, movie room, corner store and sports fields.

An exciting and ever-changing Staff Activities calendar filled with an abundance of recreational activities such as tennis, yoga, pain and sip, hikes, markets and more. Plus, in your spare time you can explore the tropical Whitsundays and the incredible experiences it has to offer.

Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including casual multi-hire programs to learn and earn in other departments, skills training, and optional courses.

IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.

How to Apply

Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers/  or click the ‘Apply Now’ button.

We also invite you to learn more by following our social channels:

Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers"